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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marnicka Brown

Marnicka Brown

November 18, 2024

5  out of  5
rating by Marnicka Brown
"I always have a great interaction when I visit the office or call by phone. Victoria always helps me with whatever I need and Ray keeps me informed with new products that come out. And the coverage that I receive is great too!!!!! I'm glad to be insured by them ☺️"
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Tim Osman

November 10, 2024

1  out of  5
rating by Tim Osman
"Had this insurance company for years, had full coverage got into about 4 hit in runs over close to 8 years with this company insuring me. Even though I had non insured motorist coverage this insurance agency did everything they could to not help me or pay me for my damages. Finally this year they kicked me off the insurance coverage even though I have always paid. Be vigilant this company is full of crooks and charlatans."
We responded:
"Thank you for taking the time to leave your feedback. However, after a thorough review of our customer database, I could not find your name associated with our agency. If there has been a misunderstanding, or if you are using a different name, I encourage you to reach out to our office directly so we can address your concerns appropriately. At our agency, we take pride in our service, and it is important to us that our reviews reflect the experiences of our actual customers. Claim frequency and claim history are indeed factors that influence eligibility upon inception and renewal, and we are always here to assist our customers with any questions they may have."
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Denise Muniz

October 15, 2024

5  out of  5
rating by Denise Muniz
"I just switched over to State Farm from Allstate and saved over $800 for a 6 month policy. They were very helpful in helping me switch over. Explaining every question I had."
We responded:
"Hi Denise, thank you for the great review! I’m glad Ray, was able to help you save. We appreciate your business!"
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Ray Trevino

October 9, 2024

5  out of  5
rating by Ray Trevino
"Very friendly and helpful staff. Thank you!"
We responded:
"Hi Ray! Thank you for your 5 ⭐️ Review!"
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Jermaine

October 9, 2024

5  out of  5
rating by Jermaine
"Victoria provided excellent customer service when it came to me getting auto insurance through State Farm. She was very knowledgeable of the questions I had which was great."
We responded:
"Hi Jermaine! Thank you for your great review acknowledging Victoria’s great customer service. We appreciate your business. "
Profile photo of Cesar Montano

Cesar Montano

September 4, 2024

5  out of  5
rating by Cesar Montano
"Switched from Geico to State Farm! This branch is amazing any question I have gets answered immediately and was a very quick and smooth process to get set up! Victoria G. is an amazing representative and helped me with everything I needed/need!!!!"
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Paola Howard

August 1, 2024

5  out of  5
rating by Paola Howard
"Super friendly and easy to use. They helped me bundle and save!"
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Hernandez5Rule Playz

July 16, 2024

5  out of  5
rating by Hernandez5Rule Playz
"We have our homeowners and car insurance through this office with Robert Tijerina. Anytime I need anything from them like recently getting a car added for our teen, they were super efficient. Victoria is very reliable and responds to all of our concerns. She’s patient with our questions even though I don’t like dealing with insurance she makes it tolerable. I’m grateful for them and their great customer service"
Profile photo of Ced

Ced

June 17, 2024

1  out of  5
rating by Ced
"Recently cancelled my policy and Reached out about some information on my refund and i ddnt get any response 2nd week and im still waiting for a response."
We responded:
"Hello, thank you for sharing your feedback with us. It’s been less than two weeks since you cancelled your policies. Just like in any business it takes 10-14 business days to received a refund check through mail. "
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Lisa Moore

May 23, 2024

5  out of  5
rating by Lisa Moore
"They are very helpful. In the office, or over the phone."
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Thomas Vasquez

May 22, 2024

5  out of  5
rating by Thomas Vasquez
"Jessica and Victoria were incredibly helpful. They not only showed me how much I was overpaying with my previous insurance, but also demonstrated how much I will save by switching, along with the additional coverage I will receive. I am thrilled to begin working with them."
Profile photo of Joseph Ruiz

Joseph Ruiz

May 17, 2024

5  out of  5
rating by Joseph Ruiz
"I have been with his office for years and I’ve had excellent service. The work with me with discounts and reaching out on any updates that have occurred. Great service."
We responded:
"Hi Joseph! Thank you for your 5 ⭐️review! We do our best to help our customers save. We appreciate your business!"
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Amanda Leija

April 30, 2024

5  out of  5
rating by Amanda Leija
"Ray was awesome! We transferred to State Farm and he made the process so easy"
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Melchora Juarez

April 23, 2024

5  out of  5
rating by Melchora Juarez
"Ray was very helpful and definitely recommend his customer service. He made our transition very smooth when we purchased a new policy for new vehicle we just purchased, moreover, was able to find the maximum savings and saved us 30% discount off our mortgage insurance premium just for bundling. Very happy customer."
We responded:
"Hi Melchora! Thank you for acknowledging Rays great customer service! I’m glad he was able to help you save on your auto and home insurance. We appreciate your business!"
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Idania Varela

April 22, 2024

5  out of  5
rating by Idania Varela
"Muy buena atencion llevo mas de 7 anos y el compan̈ero Ray Aceves es quien siempre me atiende y la verdad no tengo quejas siempre trata de esplicarte y ayudarte en todo para mi el mejos 10 de 10"
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Melissa Garza

April 15, 2024

5  out of  5
rating by Melissa Garza
"Victoria is excellent. She is prompt, friendly, and professional. She follows up on all requests to make sure they are completed accurately and timely. She looks for any products that may be beneficial and also looks for discount services. She has been by far the best agent I have worked with!"
We responded:
"Hi Melissa, thank you for your 5 ⭐️ review! We appreciate you acknowledging Victoria’s great work! Thank you for your business."
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Jorge Ramirez

April 11, 2024

5  out of  5
rating by Jorge Ramirez
"I been doing business for several years and every time I call they treat me like fam. I realy recommend Mr Robert Tijerina office."
We responded:
"Hi Jorge! Thank you for your great review! It’s been a pleasure serving your insurance needs over the years. We appreciate your business!"
Profile photo of marilin cartaya

marilin cartaya

March 26, 2024

5  out of  5
rating by marilin cartaya
"Recomiendo mucho esta oficina. Siempre que llamo o voy personalmente para hacer cambios en mi póliza o hacer alguna pregunta soy atendida por Ray con mucha amabilidad, atención y ayudándome a buscar la mejor opción para mi. Siempre muy complicida. Muchas gracias RAY.. Muy buenos precios con gran cobertura."
We responded:
"Marilyn, gracias por tu gran reseña. Ray se enorgullece de su servicio al cliente, por lo que agradece que lo reconozcas. apreciamos tu negocio."
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Frank

March 22, 2024

5  out of  5
rating by Frank
"Been a customer for awhile now. Always great customer service , friendly staff & always goes beyond for his customers. Oh & victoria is awesome as well 👏 😀"
We responded:
"Hi Frank, thank you for your 5 ⭐️ review and acknowledging our great customer service. I’ll be sure to let Victoria know she’s going a great job!"
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Alfred Gomez

March 18, 2024

5  out of  5
rating by Alfred Gomez
"Victoria has been responsive and helpful getting me through the process of filing a claim and setting up the insurance for my new vehicle. Would recommend talking with her for any insurance assistance."
We responded:
"Hello Alfred, thank you for your great review. We understand that being involved in accident can be overwhelming. I’m glad Victoria was able to guide and make the process smooth. We appreciate your business."
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Jackie Trevino

February 27, 2024

5  out of  5
rating by Jackie Trevino
"Victoria is absolutely amazing and so helpful! She went out of her way to review my policy and make sure I was getting the most savings possible. She is so friendly and very good at her job! Thank you State Farm & especially Victoria for taking care of us."
We responded:
"Hi Jackie, thank you for great review! We understand that insurance premiums have increased so we try our very best to find our customers all possible discounts. We appreciate your business."
Profile photo of Zach McFaddin

Zach McFaddin

February 22, 2024

5  out of  5
rating by Zach McFaddin
"Victoria was awesome getting me set up with coverage on a new vehicle within minutes while I was sitting at the dealership. She was professional, personable, and articulate. Any business or group would be lucky to have her. #GiveVictoriaARaise"
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Nautia Tovar

February 15, 2024

5  out of  5
rating by Nautia Tovar
"Ms. Victoria was beyond great. My grand mother was in need of a new quote for her car insurance. She asked if my grandmother was with me, which I loved because in this crazy word, that assured me that if we did proceed to go through her we would have security. She was a GREAT salesperson, she wasn’t pushy, she offered many different opportunities that State Farm offered. We did end up going with her quote, and we couldn’t be happier! Thank you Ms. Victoria!"
We responded:
"Thank you for your 5 ⭐️ review acknowledging Victoria’s great customer service. We appreciate your business!"
Profile photo of Jason Avalos

Jason Avalos

February 14, 2024

5  out of  5
rating by Jason Avalos
"Great experience working with State Farm. Victoria is always helpful and willing to go the extra mile when it comes to customer service!"
We responded:
"Thank you for your 5 ⭐️ review and for acknowledging Victoria’s great customer service!"
Profile photo of Manuela Escobedo

Manuela Escobedo

February 2, 2024

5  out of  5
rating by Manuela Escobedo
"Amazing State Farm branch office. Respectable,kind,very professional agents. The minute you go inside this office,they make you feel welcome and offer to help ad much as possible,reasonable prices,/quotes. They all make sure that your insurance needs meet your expectations. Anytime you have a question or concern they assist as much ad possible...yet at end of your visit they make you feel like part of the Tijerina ,State Farm family...give them a call or drop by for a visit 😉 they are always available. Cleanliness is outstanding all around. They handle my house, car and life insurance and am very satisfied 100% satisfaction 😌 👌.. thank you Robert Tijerina and staff agents."
We responded:
"Hi Ms. Escobedo! It’s always a pleasure when you stop by the office. Thank you for the great review. We appreciate your business!"