Robert Tijerina

"I have had positive experiences with State Farm. After receiving a high quote from another company, I decided to contact State Farm for a quote. The same coverage was cheaper and more affordable. I was happy the person that assisted me did not try to sell me extras that I did not need. Overall, I received great customer service and felt valued as a customer."

"I am very pleased with State Farm and especially José for helping me. Very quick to respond and feel like he genuinely cares about his customers. I was referred to them through a friend and and switched from farmers, which I’ve had for years. It seemed like anytime I needed help from farmers they found some kind of loophole and realized I had minimal coverage for the price I was paying. I received a better deal and with so much more coverage and benefits. When I had an accident not long after switching and my truck was totaled, they stepped up, took care of me very quickly and pain free. Very satisfied customer. I approve and recommend to any one."

"JC Morales is my go-to guy! He is honest and always explains insurance, a foreign language, to me so that I understand it. I have always wanted life insurance for my family but was scare to buy the wrong plan. JC gave me different option to choose from and explained each one… we now have Life Insurance !!!! Thank you JC!!! You are my insurance rock star!"

"This office will make any sane person go off the edge. Never in my 7 years with State Farm, had I ever had the need to pull teeth to get some consistency out of these people. I remember last year I had to deploy to another country for six months. I was trying to switch to get storage (something like that)insurance for my car since I wasn't gonna be driving during that time,but wanted some protection in case someone wanted to harm my vehicle. Every insurance company I talked to, every other agent I talked to from the company said this would be possible. But for some reason, with this agent and their office, because I lived in the state of Texas, that wasn't "legal" so if I wanted to remain insured, they gave an ultimatum of either continuing the current plan, or cancel my insurance all together. So I canceled because I had much going on and didn't want to deal with insurance any more. Then when I came back from deployment and got restarted my plan, I was put back with this agent. When COVID happened, there was a two month period (April, May) where they didn't charge me anything. Noticing this, I called this office and informed I had not been charged for two months. They explained that the company as a whole decided they were gonna suspend people's payments for two months and restart it on June by adding a little extra until August or Sept. to make up for the two months to avoid a lump sum payment. That was the end of May we had this adult conversation. Then the beginning of June, I began to get phone calls, and emails saying I hadn't make a payment in two months and I was due for a lump sum, even though my app only said a certain amount ( which was a little more for the bc of the two months the company suspended its payments.) I informed them then that I was only gonna pay that amount and not a cent more when the day came. It was understood then. However, come a day of payment, I was harassed to pay a lump sum to cover the months of April and May. They tried to make excuses as to why this needed to happen and somehow place the blame on me for not making the payments. Additionally, they also began to contradict their company's policy by saying it was only good for the month of April and not May and because I wasn't signed up for the automatic payments then, they couldn't get the money out. I called them out on the bs, explained if that was truly the reason why, then somebody would have called me in May, but instead I had to be the adult and reach out to them about how no money had been taken out of my account since March etc. These people either are ignorant and they ought to retrain on their policies and job, because there's lack of evidence-or the people who work are pathological liars. May God have mercy on their souls."